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cellphone: +64 (0)21 821 338

Terms and conditions

Booking and Deposit

Now, during the Covid-19 country lockdown, we don't take deposit. You will need to provide valid credit card information when make bookings. 

After back to the normal, an advanced deposit of 50% of the total cost of your stay is required to confirm your reservation; this will be taken from the supplied credit card within 14 days of making your booking. 

Note: currently, we charge the deposit during the cancellation penalty windows. 

All reservation requests are subject to confirmation after payment is received. 
Tariff includes the New Zealand Goods and Services GST of 15%.

Guest Address Details
Your guests must provide their address details when they book

Guest Contact  Details 
Your guests must provide a email address or phone number when make booking

Covid-19 cancellation Policies

We provide FLEXIBLE policy under Covid-19 situation.  Below is a common guide for your reference. You will need to keep us updated with your travel plan situation. 

  • 3 days free cancellation 
  • 50% within 3 days
  • 100% NO Show

Under Covid-19 
Free cancellation at any time due to government travel restriction.  

Extra policies:

We collect the credit card details while you are making the booking. The credit card will be for collecting the deposit and guarantee of your accommodation may be used for charges incurred due to cancellation and/or charges not paid for at checkout. 
If you have any change to your plans please inform us in writing, as early as possible. The cancellation policy is applied in above. We are restrict with the cancellation policy please contact us if you have any questions. 
No refunds are transferred to any credit card other than the original credit card provided for the guarantee or payment. 
When booking third party activities or excursions please be aware that they may have different terms, conditions and cancellation policies.

All promotional offers are fully chargeable at time of booking and non refundable.

Child Policy

Acacia Cliffs Lodge is designed to be an executive retreat for adults.  Children over 8 are welcome. Particularly during the busiest season from 1st Oct to 30 April March, we prefer not to accept children under 8, at times and under certain circumstances we are able to accept them so do talk to us, we may be able to make it happen. 

We can offer separate dining for a family, ensuring peace and quiet for other adult guests. The pre-dinner drinks area is for adults only, but we can provide unsupervised children's entertainment during this time in the library if required. 

Children will be accepted with adults at the same rates as adult. The extra single bed requires the extra charge for $200 per night for the room Mapara Suite. Children in their own room, of any age, will be charged the appropriate adult tariff (share twin or single). 

Update: 14 days Free cancellation

Updates: from 1st July to 30 September 2022

  • From 1st July 2022, 14 days of free cancellation prior to arrival date.
  • Within 14 days, 50% room rate penalty applies. You can renew the booking, which is available for ten months.
  • For the massage reservation, 24 hours 100% cancellation fees. 
  • No show 100% cancellation. 

Under the government travel restriction, free cancellation. 

Cancellation Policy

From 1st Oct 2022, the cancellation policy will be applied below. 

Without any special circumstance, our cancellation policies are: 

  • 50% charged if cancellation is within 30 days of arrival.
  • 100% charged if cancellation is within 7 days of arrival.
  • 100% charge will occur if guests are a "No-Show".

Under the Covid-19 government lockdown restriction, free cancellation at anytime. 

Special cancellation conditions  packages, please refer the the Terms and Conditions while you make the bookings.  

However, if we are able to fill the room/s for any of the nights previously booked, we will only debit the guest for the balance of accommodation we were unable to fill. If all nights previously booked are re-let, no charges will be made.

House Rules

  • Check-in from 3:00 PM to 12:00 AM.
  • Check-out from 7:00 AM to 11:00 AM.
  • Changing sheets on the third day of arrival. if you inquiry changing sheets, please let us know.
  • The lodge is BioMass system, ONLY toilet paper can go through the toilet, NOTHINGNESS. 

We are smoking free. Smoking is not allowed inside the entire house.

  • Pets are not allowed.
  • Parties/events are allowed. This is only available under the exclusive booking arrangement. Chef can be arranged by guests or lodge. For further details please contact us
  • Credit card needs to be collected by the lodge when make bookings. Lodge has the right to deduct the cost for any damages incurred by guests during the stay.
  • No laud music inside the house.  Quiet hours are between 10:00 PM to 8:00 AM. 
  • Calling button by the Guest's book, side of the main-door and side-door.

Refund policy

IF you require refund, please note that any credit card fees and bank transfer fees will be payable by the client. A 3.5% credit card fee applies to VISA and MasterCard transactions; a 4.6% fee applies to AMEX transactions. The fees might be different depends on the cost of banks.

Meals and dine-in policy

All menu options are provided based on the availability of products at the time the request is made. if products are not in season or in stock, then they may not be available at the time of placing an order. 

Dietary Requirement: 

Please send us an email or phone prior to your booking to discuss any requirements you may have. Meals contained diary, meat, seafood and glutton. We can adjust ingredients for glutton free, shall-fish free under the requests.  Without confirmation, we might not have the capacity to provide the suitable dinner. 

Reservation needs to be made a minimum of 48 hours in advance to allow the purchase of products and allow for suitable preparation time.  

There is a surcharge 15% on Easter Holiday, Christmas and New Year's holiday, from 24rd - 28th Dec and 31st Dec - 4rd January. 

Dinner is not combined with discount deal. Please refer to the Terms and Condition for each booking. 

Rates and conditions may be subject to change at our discretion.

Exclusive Booking


BOND An amount equal to one night’s rental or otherwise stated will be deducted and held at the start of your stay on the credit card provided. This bond will not be released until a Post-Stay Inspection has been completed to confirm that there is no excessive cleaning required, excessive rubbish to be removed or any damage to the Property.

We reserve the right to complete or procure a Post-Stay Inspection at the end of your stay.

Lost keys will result in a minimum charge of $100 + GST.


A non-refundable deposit of 25% of the total booking to be paid on confirmation of reservation.

  • 100% of total booking, within 60 days of arrival 
  • 100% of total booking, No Show

Cancellation fees apply to total period booked

Guests are strongly advised to protect themselves against cancellation charges, medical expenses or loss of personal possession by way of comprehensive travel insurance taken out in the country of origin.

NOTE    Pre-payment and cancellation fees are refundable if the reservation is able to be resold.

PAYMENT POLICY    Invoiced and paid prior to guest’s arrival

Please note that any credit card fees and bank transfer fees will be payable by the client. A 3.5% credit card fee applies to VISA and MasterCard transactions; a 5% fee applies to AMEX transactions. Please confirm with your bank that your payment includes bank transfer fees for sending and receiving and if these are not covered by your transfer then we will charge this to your credit card.

get in touch

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